Title: Troubleshooting Methodology - Animation & Graphic
Course: Troubleshooting Labs > Section: Introduction to Troubleshooting (Essential Skills & Safety)

"The Wheel":

Troubleshooting Methodology Video

This video introduces all four of the main parts of the Bridgerland Troubleshooting Methodology and has been designed to be a quick visual reminder of the process you should go through when encountering problems or issues. It covers the first loop of the troubleshooting methodology and details the process of (1) gathering information, (2) identifying possible causes, (3) replacing / fixing & testing the troubled part or system, and (4) evaluating if the fix has been effective and if everything is operating correctly.

Refer to the overview video (above) and graphic (below) frequently throughout your studies until you know the process and it becomes second nature.

We will cover the second loop later in this program once you have become more familiar with the first wheel and have committed the four steps to memory.

Using this method will help you to become a better troubleshooter and solve issues more efficiently. Each time you encounter and fix problems you gain more experience and become more effective.

Review

 | You will learn how to fix current and future problems as you:
 | 1. Gather information about the issue and make observations.
2. Identify possible causes of why the system isn't working correctly.

  - Define and reduce the problem area(s) within the system.
  - Learn what instrumentation to use when testing and diagnosing broken systems.
 | 3. Replace or fix the broken part of the system.
4. Observe the fixed system operating correctly.

  - Fill out the required documentation.
  - Keep solving new problems and gain experience.

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