## BTEC 1200 Learning and Technical Support

### Tips for Doing Well Online

## Orientation to Online Learning

If you are new to online class formats, please check this detailed Getting Started Online Guide. It contains valuable information about learning online that can save you time and frustration.

## Be Proactive

To make the most out of your online experience, we recommend that you:

- Check your email frequently
- Log on to your course every single day
- Keep in contact with your instructor-email for help if you have trouble understanding a concept or assignment (see tutorial if you don't know how)
- Allow a reasonable amount of time for instructor responses (24 - 48 hrs during the week)
- Interact with your classmates as much as possible

## Ask Questions

If you need help, ask questions! Don't get discouraged and give up. Remember, you are not alone. Asking questions is key to learning. You can ask your instructor or fellow students.

## Configure Your Canvas Profile and Notifications

In Canvas, each user has a Profile. Your profile allows you to change your contact information, profile picture or Gravatar (image that uniquely identifies you), and configure your notification settings.

Before you begin working in this course, please take a few minutes to configure your Canvas profile. At the very least, configure your settings to forward Canvas notifications to your email account and add a profile picture or gravatar. If needed, you can review the instructions on how to customize your profile.

Be sure to check the setting for receiving announcements and emails set to "Notify me right away" so that you are caught up on what's happening in the course.

### College Resources for Students

There are so many resources available to all SLCC students! Even if you're a fully online student, take advantage of the student benefits at your fingertips. Please read the SLCC Services document to see the many student services available.

This table provides information on the most important resources.

Service | Phone Number | Email
Advising | 801-957-4978 | OnlineAdvisor@slcc.edu
Career Services | 801-957-4014 | studentemployment@slcc.edu
Center for Heath and Counseling | 801-957-4268 | None listed
Financial Aid | 801-957-4410 | FinancialAid@slcc.edu
Registrar's Office | 801-957-4298 | See website
Student Life & Leadership | 801-957-4017 | None listed
Writing Center | 801-957-4893 | slccswc@gmail.com

### Technology Requirements

## Computer Requirements

In order for Canvas to work most effectively, your computer or device should meet certain requirements. This guide talks about those requirements.

## Internet Browser Requirements

The internet browser you use is an important factor in making sure everything works during the semester. See this guide for information about browsers that are compatible with Canvas. This course will function best when used in a browser on your computer or device and not from the Canvas App.

## Software Requirements

You will need to use Microsoft Word to complete assignments in this class. The good news is that, as a student, you can download it for free. Please visit this knowledge article to learn more and download the software. Microsoft has created guides for help on how to use Word.

If you would like to use another Word Processing Programs (such as Pages or Open Office) you may. You will, however, need to make sure to that the final files are in .doc, .docx, or .pdf format.

- Directions for how to export Pages files into .pdf or .docx.
- Directions for how to export Open Office as .docx.

### Technical Assistance

## Canvas Support

If you are having an issue with Canvas:

- Call 24/7: 1-844-334-0397 (toll free) or 1-801-957-5125, Option 1.
- Chat: Use the "Help" icon found in the left-hand menu for help docs and live chat whenever you are logged in to Canvas.
- Read: Searchable Canvas Student Guides

## Technical Service Desk

If you are having issues with logging into MySLCC or any other technical issues:

- Call: (801) 957-5555
- Email: help.desk@slcc.edu
- Chat: Technology Help Desk. Click the "Live Chat" icon in the top right corner of the page.

### Privacy and Accessibility Policies

The privacy and accessibility policies for the external sites and tools used in this course are below (where published).

Site | Privacy Policy | Accessibility Policy
--- | --- | ---
Canvas | Privacy Statement | Accessibility Statement
Kaltura | Privacy Statement | Accessibility Statement
Learning Objects | Privacy Statement | None Listed
Microsoft Products | Privacy Statement | Accessibility Statement
Youtube.com | Privacy Statement | Accessibility Statement
Adobe Products | Privacy Statement | Accessibility Statement
Digication | Privacy Statement | Accessibility Statement
Openstax | Privacy Policy | Accessibility Statement